Frequently asked questions
“For my consultation, will the five days start as soon as I checkout?”
No. After you checkout and within 48 hours, you will be contacted via our direct email to pick the dates for your consultation.
"Are purchases final sale? Are refunds offered?"
All sales are final and there are no refunds. If you have any quality issues with your purchases, reach out to support@theforemat.com for help.
“Can I use your templates and mockups for my monetized content with a personal license?”
No. A personal license only allows non-commercial use. You may use these assets for personal projects such as social media posts on personal accounts, custom invitations for private events, or gifts for friends and family. However, they cannot be used for monetized content or to promote a brand, product, or service. For any commercial use, a commercial license must be purchased.
If you created something and it was promoted in a Super Bowl ad with no credit to you, generated thousands, millions, or more — and all you received in return was pennies, would that be fair? 🖤
“For consultations, what does the 5-day process look like from the client's end? How much of my time is required for calls, questionnaires, or feedback?"
Expect to spend about 1 hour per day over the 5-day process. The first three days focus on you completing questionnaires and providing detailed input. The final two days are dedicated to reviewing your questions and feedback. After this, we take an additional 5 days to create your custom brand profile (delivered as a custom eBook in EPUB format) along with two moodboards showcasing how we would foremat your branding.
“What are the typical next steps for your clients after this Phase One? Do you offer Phase Two design packages to execute this strategy?”
Phase two is exclusively offered to clients who complete the first one. If you agree with our direction and like the visual directions we previewed, you will be quoted a custom package fee. It will offer everything you need visually, for various online platforms and real life merchandise designs when they’re required.
“Do you use AI to create any of your products?”
No. All of our templates and mockups are made from real life devices and images. We have an old batch of AI generated photos that make appearances here and there, but please note that they are old and we no longer create them. No AI is used to design any devices, create any effects, or help with any custom and consultation work. All photos created with AI are labeled, our other sources for photos includes Deathtostock.com and Pinterest and are used to follow fair use rights. No stock photos are included in final products, unless explicitly stated.